IT Service Management (ITIL) for Managers & Leaders
Course overview
This leadership-level course in Digital, Data & Artificial Intelligence focuses on decisions and leadership in IT Service Management (ITIL). It combines international standards and codes with case studies from oil & gas, utilities, industry and government across the GCC, Africa and worldwide, with workshops and pre/post assessment.
What you will learn
- Explain the core concepts and governing standards of IT Service Management (ITIL)
- Apply proven IT Service Management (ITIL) methods and tools to real workplace situations
- Analyse problems and select practical solutions
- Assess performance and compliance with measurable indicators
- Build an action plan to improve IT Service Management (ITIL) in your organisation
Who should attend
Engineers, analysts, IT staff and managers leading data and AI adoption
Daily outline
- Day 1Principles, terminology and governing standards
- Day 2Methods, tools and technical requirements
- Day 3Assessment, analysis and decision-making
- Day 4Implementation, case studies and lessons learned
- Day 5Performance measurement, improvement and final assessment
Upcoming dates
| Date | Location | Fee | |
|---|---|---|---|
| 6 Dec – 10 Dec 2026 | Al Khobar | US$ 5,500 | Book |
| 14 Mar – 18 Mar 2027 | Manama | US$ 5,500 | Book |
| 21 Jun – 25 Jun 2027 | Live online | US$ 3,000 | Book |
| 6 Sept – 10 Sept 2027 | Cape Town | US$ 5,500 | Book |
| 13 Dec – 17 Dec 2027 | Vienna | US$ 5,500 | Book |
| 20 Mar – 24 Mar 2028 | Live online | US$ 3,000 | Book |
| 4 Jun – 8 Jun 2028 | Doha | US$ 5,500 | Book |
| 10 Sept – 14 Sept 2028 | Cairo | US$ 5,500 | Book |
| 18 Dec – 22 Dec 2028 | Live online | US$ 3,000 | Book |
| 5 Mar – 9 Mar 2029 | Dar es Salaam | US$ 5,500 | Book |
| 11 Jun – 15 Jun 2029 | Baku | US$ 5,500 | Book |
| 17 Sept – 21 Sept 2029 | Live online | US$ 3,000 | Book |
| 2 Dec – 6 Dec 2029 | Kuwait City | US$ 5,500 | Book |
| A date you choose | In-house | Based on group size | Request a quote |
Certificate
ITQAN Global Academy certificate of completion for participants who meet attendance and pass the assessment.