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IT Service Management (ITIL) Fundamentals

Code: DA-137Level: FoundationDuration: 5 days

Course overview

This foundation-level course in Digital, Data & Artificial Intelligence builds a solid foundation in IT Service Management (ITIL). It combines international standards and codes with case studies from oil & gas, utilities, industry and government across the GCC, Africa and worldwide, with workshops and pre/post assessment.

What you will learn

  • Explain the core concepts and governing standards of IT Service Management (ITIL)
  • Apply proven IT Service Management (ITIL) methods and tools to real workplace situations
  • Analyse problems and select practical solutions
  • Assess performance and compliance with measurable indicators
  • Build an action plan to improve IT Service Management (ITIL) in your organisation

Who should attend

Engineers, analysts, IT staff and managers leading data and AI adoption

Daily outline

  1. Day 1
    Principles, terminology and governing standards
  2. Day 2
    Methods, tools and technical requirements
  3. Day 3
    Assessment, analysis and decision-making
  4. Day 4
    Implementation, case studies and lessons learned
  5. Day 5
    Performance measurement, improvement and final assessment

Upcoming dates

DateLocationFee
18 Oct – 22 Oct 2026JeddahUS$ 5,500Book
3 Jan – 7 Jan 2027ManamaUS$ 5,500Book
12 Apr – 16 Apr 2027Live onlineUS$ 3,000Book
19 Jul – 23 Jul 2027JohannesburgUS$ 5,500Book
4 Oct – 8 Oct 2027BarcelonaUS$ 5,500Book
10 Jan – 14 Jan 2028Live onlineUS$ 3,000Book
16 Apr – 20 Apr 2028Al KhobarUS$ 5,500Book
2 Jul – 6 Jul 2028MuscatUS$ 5,500Book
9 Oct – 13 Oct 2028Live onlineUS$ 3,000Book
15 Jan – 19 Jan 2029KigaliUS$ 5,500Book
2 Apr – 6 Apr 2029Kuala LumpurUS$ 5,500Book
9 Jul – 13 Jul 2029Live onlineUS$ 3,000Book
21 Oct – 25 Oct 2029Kuwait CityUS$ 5,500Book
A date you chooseIn-houseBased on group sizeRequest a quote

Certificate

ITQAN Global Academy certificate of completion for participants who meet attendance and pass the assessment.

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