Process Mapping & Improvement for Managers & Leaders
Course overview
This leadership-level course in Quality & Operational Excellence focuses on decisions and leadership in Process Mapping & Improvement. It combines international standards and codes with case studies from oil & gas, utilities, industry and government across the GCC, Africa and worldwide, with workshops and pre/post assessment.
What you will learn
- Explain the core concepts and governing standards of Process Mapping & Improvement
- Apply proven Process Mapping & Improvement methods and tools to real workplace situations
- Analyse problems and select practical solutions
- Assess performance and compliance with measurable indicators
- Build an action plan to improve Process Mapping & Improvement in your organisation
Who should attend
Quality managers, auditors, process owners and improvement teams
Daily outline
- Day 1Principles, terminology and governing standards
- Day 2Methods, tools and technical requirements
- Day 3Assessment, analysis and decision-making
- Day 4Implementation, case studies and lessons learned
- Day 5Performance measurement, improvement and final assessment
Upcoming dates
| Date | Location | Fee | |
|---|---|---|---|
| 7 Dec – 11 Dec 2026 | Geneva | US$ 5,500 | Book |
| 14 Mar – 18 Mar 2027 | Riyadh | US$ 5,500 | Book |
| 21 Jun – 25 Jun 2027 | Live online | US$ 3,000 | Book |
| 5 Sept – 9 Sept 2027 | Cairo | US$ 5,500 | Book |
| 13 Dec – 17 Dec 2027 | Lagos | US$ 5,500 | Book |
| 20 Mar – 24 Mar 2028 | Live online | US$ 3,000 | Book |
| 5 Jun – 9 Jun 2028 | Houston | US$ 5,500 | Book |
| 10 Sept – 14 Sept 2028 | Jeddah | US$ 5,500 | Book |
| 18 Dec – 22 Dec 2028 | Live online | US$ 3,000 | Book |
| 5 Mar – 9 Mar 2029 | Casablanca | US$ 5,500 | Book |
| 11 Jun – 15 Jun 2029 | Johannesburg | US$ 5,500 | Book |
| 17 Sept – 21 Sept 2029 | Live online | US$ 3,000 | Book |
| 3 Dec – 7 Dec 2029 | Abu Dhabi | US$ 5,500 | Book |
| A date you choose | In-house | Based on group size | Request a quote |
Certificate
ITQAN Global Academy certificate of completion for participants who meet attendance and pass the assessment.