Service Design for Government for Managers & Leaders
Course overview
This leadership-level course in Government, Legal & Public Sector focuses on decisions and leadership in Service Design for Government. It combines international standards and codes with case studies from oil & gas, utilities, industry and government across the GCC, Africa and worldwide, with workshops and pre/post assessment.
What you will learn
- Explain the core concepts and governing standards of Service Design for Government
- Apply proven Service Design for Government methods and tools to real workplace situations
- Analyse problems and select practical solutions
- Assess performance and compliance with measurable indicators
- Build an action plan to improve Service Design for Government in your organisation
Who should attend
Government employees, legal advisors, compliance and communication professionals
Daily outline
- Day 1Principles, terminology and governing standards
- Day 2Methods, tools and technical requirements
- Day 3Assessment, analysis and decision-making
- Day 4Implementation, case studies and lessons learned
- Day 5Performance measurement, improvement and final assessment
Upcoming dates
| Date | Location | Fee | |
|---|---|---|---|
| 13 Dec – 17 Dec 2026 | Manama | US$ 5,500 | Book |
| 15 Mar – 19 Mar 2027 | Marrakech | US$ 5,500 | Book |
| 7 Jun – 11 Jun 2027 | Live online | US$ 3,000 | Book |
| 13 Sept – 17 Sept 2027 | Vienna | US$ 5,500 | Book |
| 20 Dec – 24 Dec 2027 | Abu Dhabi | US$ 5,500 | Book |
| 6 Mar – 10 Mar 2028 | Live online | US$ 3,000 | Book |
| 11 Jun – 15 Jun 2028 | Cairo | US$ 5,500 | Book |
| 18 Sept – 22 Sept 2028 | Nairobi | US$ 5,500 | Book |
| 4 Dec – 8 Dec 2028 | Live online | US$ 3,000 | Book |
| 12 Mar – 16 Mar 2029 | Baku | US$ 5,500 | Book |
| 17 Jun – 21 Jun 2029 | Jeddah | US$ 5,500 | Book |
| 3 Sept – 7 Sept 2029 | Live online | US$ 3,000 | Book |
| 10 Dec – 14 Dec 2029 | Casablanca | US$ 5,500 | Book |
| A date you choose | In-house | Based on group size | Request a quote |
Certificate
ITQAN Global Academy certificate of completion for participants who meet attendance and pass the assessment.